Shipping and Refund Policy
The Peps processes and ships orders to the address provided at checkout. By placing an order, you agree to provide accurate billing and shipping information.
Order Processing
Orders are typically processed within a reasonable timeframe after payment is received and approved. Processing times may vary depending on product availability, order volume, and payment verification.
Shipping
We ship orders using available delivery services selected at our discretion unless otherwise stated. Shipping timeframes are estimates only and are not guaranteed.
The Peps is not responsible for delays caused by carriers, weather, incorrect addresses, customs issues, or events outside our control.
Shipping Address Accuracy
Customers are responsible for entering the correct shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
If an order is returned due to an incorrect or undeliverable address, additional shipping charges may apply before reshipment.
Lost, Delayed, or Damaged Shipments
If your order is lost, delayed, or arrives damaged, contact us through the website contact page within a reasonable time after delivery or expected delivery.
We may, at our discretion, assist in filing a carrier claim or reviewing the issue. Resolution may depend on carrier confirmation and the circumstances of the shipment.
Returns
Due to the nature of the products sold, all sales are final unless an order arrives damaged, defective, or incorrect.
We do not accept returns of opened, used, handled, or stored products.
Refunds and Replacements
Refunds or replacements may be considered only in the following cases:
• the wrong item was sent
• the item arrived damaged
• the item arrived defective
• the order could not be fulfilled
Any request for refund or replacement must be submitted through the website contact page with the order number and a clear description of the issue.
We may request photographs or additional information before issuing a decision.
Non Refundable Situations
Refunds will not be issued for:
• incorrect product selection by the customer
• delays caused by shipping carriers
• incorrect shipping information entered by the customer
• dissatisfaction unrelated to damage, defect, or fulfillment error
• misuse, improper handling, or storage after delivery
Order Cancellations
Orders may only be canceled before shipment. Once an order has been processed or shipped, it cannot be canceled.
We reserve the right to cancel any order at our discretion and issue a refund where appropriate.
Chargebacks
Customers agree to contact us first to attempt to resolve any issue before initiating a chargeback. Fraudulent or abusive chargebacks may be contested.
Contact
Questions regarding shipping, returns, refunds, or order issues may be submitted through the website contact page.